Terms of service

In compliance with the duty of information under Decreto-Lei n.º 7/2004, on electronic commerce and information society services, the owner of this site and of the service is identified as follows:

“CoreBrain” is the trade name under which the owner provides its services; that name is used hereinafter to refer to them. These terms govern access to the site and the use of the platform by the entities that contract it (hereinafter, “the Client”).

CoreBrain provides artificial intelligence services applied to business. The service it provides today, and the one these terms refer to, is CoreConversa: a platform of managed conversational assistants. The Client does not administer the platform: CoreBrain builds, configures and maintains the assistants on the Client’s behalf, and publishes them on the agreed channels —kiosk screens, web chat, messaging, email or voice— together with the management tools that are contracted.

It is a service aimed at companies and professionals. It is neither designed nor offered for consumers contracting in a personal capacity.

The specific scope of each engagement —channels, volumes, timings and price— is the one set out in the proposal or the contract signed with the Client. If anything in that contract contradicts these terms, the contract prevails.

Access to the portal is by personal credentials. The Client is responsible for safeguarding them, for ensuring only authorised people use them and for notifying us without delay of any improper access it detects.

Accounts are created by managed onboarding: there is no open public registration.

The catalogues, documents, texts, images, contact details and other material the Client provides, or which is loaded on its behalf to feed the assistant, remain the Client’s. CoreBrain handles them solely to provide the contracted service.

The Client warrants that it holds the necessary rights over that material and that its use infringes neither third-party rights nor the applicable regulations.

At the end of the service, the Client may request the return of its content; once the agreed period has elapsed, it is deleted.

The software, brand, design and documentation of CoreBrain are the property of CoreBrain or its licensors. Contracting the service grants a right of use during its term and for the agreed purpose; it does not transfer ownership nor authorise copying, decompiling, reselling or reproducing the platform.

The Client undertakes not to use the service for:

• activities contrary to the law, to good faith or to public order;
• distributing unlawful, misleading, defamatory content or content that infringes third-party rights;
• attempting to access other clients’ data, third-party systems or unauthorised parts of the platform;
• deliberately overloading the infrastructure or circumventing the contracted usage limits;
• using the assistant to provide medical, legal, financial or any other advice reserved to regulated professionals, unless it is the professional themselves who supervises it and assumes that responsibility.

CoreBrain works to make the assistant answer from the content provided by the Client and to limit what it should not comment on, but cannot guarantee that every reply is accurate, complete or suitable for each specific case.

When the assistant performs actions with real effect —booking, changing or cancelling an appointment, recording a contact, sending an email— the Client is responsible for reviewing the configuration under which it authorises them and for the effects they produce in its own systems.

The platform relies on external providers (hosting, language models, voice, email) and may connect, if the Client authorises it, with services of the Client’s such as Google Calendar. That connection is established with the Client’s express consent through the provider’s own authorisation procedure, is limited to what the contracted functions require, and the Client may revoke it at any time, both from its account with the provider and by asking us to disconnect it.

The availability of those third-party services does not depend on CoreBrain. Their conditions and their outages are beyond our control.

We work to keep the service continuously available, but uninterrupted operation is not guaranteed: there may be downtime for maintenance, updates, provider incidents or force majeure. When a stoppage is scheduled and foreseeable, reasonable notice will be given.

The platform evolves. Features may be changed or withdrawn; if a change substantially affects what has been contracted, the Client will be informed.

CoreBrain is liable for the direct damages attributable to it for breach of its obligations, up to the amount paid by the Client in the twelve months preceding the event giving rise to the claim.

No liability is accepted for loss of profit or indirect damages, nor for damages arising from the content provided by the Client, from the Client’s use of the service, from the failure of external providers or from decisions taken solely on the basis of a reply from the assistant.

Nothing above excludes liability that cannot legally be limited, including liability arising from wilful misconduct or gross negligence.

The processing of personal data is described in the Privacy policy. As a general rule, regarding the data of the people who interact with the assistants, the Client is the controller and CoreBrain acts as processor, under the terms of Article 28 of Regulation (EU) 2016/679, by means of the corresponding data processing agreement.

When the assistant serves the public in a physical space or collects data from third parties, it is for the Client to inform those people and to have the appropriate legal basis.

The term, renewal and price are those of the accepted contract or proposal. CoreBrain may suspend the service, with prior notice whenever possible, in the event of non-payment, of use contrary to clause 6, or of serious risk to the security of the platform or of third parties.

Once the service ends, the right of use ceases and clause 4 applies to the Client’s content.

These terms may be updated to reflect changes in the service or in the regulations. The version in force is always the one published on this page, with its date. If a change materially affects the Client’s rights, it will be communicated by a means that allows it to be evidenced.

These terms are governed by Portuguese law, the country where the provider is registered as a professional. For any dispute, the parties submit to the courts of the provider’s domicile, unless a mandatory rule establishes another forum.

For any question regarding these terms: info@corebrain.es.

These terms are written in Spanish and translated into English for convenience. In the event of any discrepancy between the two versions, the Spanish version prevails.